Shipping & Returns

Our products are handmade in small batches, so please allow 5-7 days for delivery.

We are operating as normal during the coronavirus pandemic – our high standards of hygiene have been further extended, so we can safely make our products and despatch your orders while protecting our staff and keeping to the current guidelines.

Packing and Postage
The Shopping Cart automatically calculates the Shipping Charges for all locations. UK Mainland Delivery charge (excl Highlands and Islands) is £7 per delivery address for all orders below £40. Please note that we currently only deliver to England, Scotland, and Wales.

Delivery
If goods have not been received within 3 days of the anticipated delivery date, please notify Side Oven Ltd in writing. Any delay in despatch and/or delivery for whatever reason shall not be grounds for a claim for consequential loss.

Refund Policy
You have the right to cancel within seven days of your order, or within seven days of receipt of the goods (whichever is the longer). If you cancel your order before delivery, your payment will be returned. If you cancel once your goods have been received we will arrange collection of the goods and refund once collection has taken place.

Wholesale Orders
Side Oven Ltd will not be held responsible if local customs authorities wish to charge import duty on overseas shipments or delay the release of any item.